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How do I return or exchange items ? (Metropolitan France & Monaco)

You can request a return or exchange by contacting us by email at the following address:

To request a size exchange or a return, please enter the buyer's order ID and e-mail address.

You have 14 days to request the return of an item.

For a product to be considered eligible for return, it must be in the same condition as when it was purchased, without any signs of use and with its original label.

    1. The returns label is provided after contacting customer service:

    2. Place the items in their original packaging with the invoice and seal the package securely.

    3. Affix the returns label to the parcel.

    4. Then hand in your return to a post office or Colissimo relay point.

How do I return or exchange items outside mainland France ?

Returns outside mainland France are at the customer's expense. Items must be returned in their original packaging, complete, labelled, new, unworn and unwashed, to the following address : KIWI e-boutique - Parc d'activités - 12 rue François Arago 83310 COGOLIN, FRANCE


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